Vishnu Chundawat

Led the end-to-end development of an AI-powered customer support chatbot, significantly enhancing customer interaction and service efficiency.

Integrated advanced Natural Language Processing (NLP) models, achieving high accuracy in query resolution and enabling intelligent conversational flows.

Architected and implemented a scalable, high-performance backend using Python, Node.js, and a microservices architecture to support millions of customer interactions.

Designed and developed a responsive, intuitive customer-facing chat interface using React, ensuring seamless user experience across web and mobile platforms.

Orchestrated the successful migration of legacy customer service systems, CRM, and the primary web portal to a modern technology stack, improving system performance and maintainability.

Optimized automated ticket resolution processes, leading to a significant improvement in response times and overall chatbot efficiency.

Automated responses for over 50% of common customer queries, directly reducing the support team's workload and operational costs.

Implemented robust security protocols and high-availability measures, ensuring 99.9% uptime and data integrity for critical chatbot services.

Contributed to the development of additional AI-driven bots for internal departments, streamlining operations and enhancing cross-functional efficiency.

Served as a Full Stack Developer, responsible for the comprehensive development of a mission-critical ERP system for a publicly traded company.

Developed and optimized high-performance backend services leveraging Python, Node.js, and a microservices architecture to support complex business processes.

Designed and implemented a scalable, modular ERP system that streamlined core business operations, enhancing overall organizational efficiency.

Executed secure API integrations with critical financial systems and diverse third-party services, ensuring seamless data flow and compliance.

Developed a highly responsive and intuitive frontend using React, significantly improving user engagement and operational workflows.

Optimized complex database queries and designed efficient storage solutions, leading to enhanced data processing speeds and system responsiveness.

Implemented stringent security measures and data integrity protocols, ensuring full compliance with industry standards and regulatory requirements.

Collaborated closely with key stakeholders to analyze intricate business requirements and deliver tailored software solutions that directly addressed operational challenges.

Spearheaded the development and lifecycle management of diverse web and mobile applications for a range of clients.

Managed direct client communication, translating business requirements into technical specifications and ensuring client satisfaction.

Evaluated and selected optimal technology stacks for various live projects, aligning technical solutions with business objectives and scalability needs.

Mentored and managed development teams, fostering a collaborative environment and ensuring timely project delivery.

Championed the integration of key features, presenting compelling justifications based on user needs and market trends.

Authored comprehensive technical documentation and designed implementation forms, improving development efficiency and knowledge transfer.

Drove end-to-end software development lifecycle, from initial concept and planning to successful deployment and post-launch support.

Developed and integrated secure, high-performance APIs, ensuring robust and seamless functionality across applications.